How is a mediator useful in resolving a conflict?

Most often, during a conflict, people are able to see the situation only from the side that is beneficial to them. Rarely can a person look from the side of the person with whom he is in conflict. For this, an intermediary will be very helpful. This is the person who is able to look at the situation from both sides and reasonably judge the conflict. At the same time, he will not offend any of the parties and will be able to argue for this or that decision. The easiest way to resolve conflicts is to invite a mediator and listen to their point of view.